Privacy Policy

At D’Scents, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or make a purchase.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Personal details such as your name, email address, phone number, and shipping/billing address.

  • Payment details (processed securely through third-party payment providers).

  • Website usage data, including cookies, IP address, and browsing behavior to help us improve our services.

2. How We Use Your Information

We collect and use your information to:

  • Process and deliver your orders.

  • Communicate with you about your purchase, shipping, or inquiries.

  • Send updates, promotions, or special offers (only if you’ve opted in).

  • Improve our website, products, and customer experience.

3. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure.
All payments are processed securely, and D’Scents does not store credit card details.

4. Cookies

Our website uses cookies to improve your browsing experience and enable website functionality.
Cookies help us remember your preferences and understand how visitors interact with our site.
You can disable cookies in your browser settings, but some features may not function properly if you do.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.
We may share your data only with trusted third-party service providers (such as payment gateways or delivery couriers) who assist in fulfilling your order. These providers are required to keep your information secure and use it only for the intended purpose.

6. Marketing & Communication

If you subscribe to our mailing list, you may receive occasional updates, offers, or product news.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Access & Updates to Your Information

You may request to access, correct, or delete the personal information we hold about you at any time.
Please contact us at info@dscents.com.au for any privacy-related requests.

8. Third-Party Links

Our website may contain links to other websites.
We are not responsible for the privacy practices or content of third-party sites, and we encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us:
📧 info@dscents.com.au

Allow enough time for the wax to melt completely to the edges of the container to prevent "tunnelling"

Trim the wick to 5mm tall before relighting the candle to keep the wax clean and to burn nicely

Avoid burning your candle for more than 3–4 hours at a time.

Never leave a burning candle unattended.
Be sure to extinguish the candle before leaving the room.

Keep candles out of reach of children and pets

Place candle on a stable, heat resistant surface away from flammable objects before lighting